Frequently Asked Questions
F A Q
Can I change or cancel my order?
Once your order is placed and your purchase is processed there is usually 2-5h before our systems ships out the order.
If you would like to cancel your order, make sure to add your ordernumber. You can contact us here.
Which country do you ship to
At the moment we offer delivery to the following countrys within the European Union
Belgium | België
Bulgaria | България
Croatia | Hrvatska
Denmark | Danmark
Estonia | Eesti
Finland | Suomi
France | France
Germany | Deutschland
Greece | Ελλάδα
Hungary | Magyarország
Ireland | Éire
Italy | Italia
Latvia | Latvija
Lithuania | Lietuva
Luxembourg | Lëtzebuerg
Malta | Malta
Netherlands | Nederland
Poland | Polska
Portugal | Portugal
Romania | România
Slovakia | Slovensko
Spain | España
Sweden | Sverige
Czech Republic | Česká republika
Austria | Österreich
How do i find my ordernumber
If you've made a purchase with us, you received an orderconfirmation email. In this email your ordernumber is stated
I can't find my orderconfirmation
Make sure to check your spam/junk inbox of your email.
if you can't find it, contact customer service
How do i track my order
All of our products can be tracked, you will receive an email with a tracking number once your order has been shipped out from our warehouse
How do I make a return or file a complaint?
To make a return or file a complaint, go to customer service
What happens if I don't pick up my package?
If you don't pick up your package in time your order will be shipped back to our warehouse, in case this happens you might be liable to pay for the additional shippingfees
Do you accept returns
Yes! If your purchase did'nt live up to your expectations we do accept returns. In case you want to make a return, contact us here
I've reached out to customer service
Once you've contacted us we do our best to reply as fast as possible. As often as within 24hrs.
You can contact us here