Frequently Asked Questions


Can I change or cancel my order?

Once your order is placed and your purchase is processed there is usually 2-5h before our systems ships out the order.

If you would like to cancel your order, make sure to add your ordernumber. You can contact us here.

How do i find my ordernumber

If you've made a purchase with us, you received an orderconfirmation email. In this email your ordernumber is stated

I can't find my orderconfirmation

Make sure to check your spam/junk inbox of your email.

if you can't find it, contact customer service

How do i track my order

All of our products can be tracked, you will receive an email with a tracking number once your order has been shipped out from our warehouse

How do I make a return or file a complaint?

To make a return or file a complaint, go to customer service

What happens if I don't pick up my package?

If you don't pick up your package in time your order will be shipped back to our warehouse, in case this happens you might be liable to pay for the additional shippingfees

Do you accept returns

Yes! If your purchase did'nt live up to your expectations we do accept returns. In case you want to make a return, contact us here

I've reached out to customer service

Once you've contacted us we do our best to reply as fast as possible. As often as within 24hrs.

You can contact us here